Why You Should Consider Pre Ordering Your Tent

Story by Homecamp

Some things are worth the wait

We don’t want you to miss out on your Homecamp Tent and understand that it can be frustrating when we are out of stock. Unfortunately, the recent covid crisis has put immense pressure on the manufacturing supply chain, which has meant longer production times and more expensive shipping.

Homecamp tents use exclusive custom made canvas and parts, and we insist on high-quality production. All of this takes time. Because of high demand, our tents often sell out before they arrive which is why we recommend purchasing on pr-order to guarantee a reservation of your tent.

Things to keep in mind with Pre-orders

Although we try our best, we cannot 100% guarantee the exact shipping date of your pre-ordered tent. Whilst our system is accurate, shipping dates are based on the latest information we have at hand from our suppliers, factory and shipping agents. As always with all logistics, schedule variations can arise. Don’t worry, we will keep you up to date and give you the opportunity to cancel your order if the shipping date is changed beyond a reasonable time frame.

Update: August, 2021

‘Port congestion in most of the globe’s major container terminals has caused flow on disruptions throughout international trade lanes. Due to the Suez Canal blockage, Los Angeles and Long Beach port congestion, Yantian Port Coronavirus outbreak and Sydney Port Botany congestion, many containers, importers, and exporters have been hit with delays on almost every shipment.’

If you have an item on pre-order we will do our best to keep you up to date but please do feel free to contact us with any concerns. Email us [email protected]

If you decide to cancel your order we will refund you in full within 30 days of the refund request.

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HOMECAMP Ts&Cs
Welcome to Homecamp. This website is owned and operated by Homecamp and if you purchase from us you are subject to our terms and conditions. You should read these conditions carefully prior to purchase, as placement of an order implies your acceptance of them.

RETURNS
Homecamp wants you to feel completely satisfied with your purchases made online. For any reason an item is not what you expected - the wrong colour, size or you've simply changed your mind - it can be returned for an exchange or full refund.
Please note that an item will only be accepted for exchange or credit note under the following conditions:

• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 14 days of the receipt date.

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.

We always inspect our goods to ensure our highest quality standards are met. Many of our products are made from natural products such as wood, canvas and leather. Any variations or marks naturally occurring in these materials are intended. If, however, you receive faulty or incorrect items, we will gladly pay the postage costs for a replacement. If the reason for the return is a ‘change of mind’, then this must be shipped and handled at your own cost.

If you wish to return something, please email [email protected] with your original order number and reason for return.

RETURNS ON SALE ITEMS

We have a NO RETURN ON SALE ITEMS policy.

MISPLACED ORDERS

If for some reason your parcel does not arrive within a reasonable time please contact us on [email protected] and we will track it for you.

PRIVACY POLICY

Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Homecamp.

ORDERING

All prices are listed in Australian Dollars (AUD) and include 10% Goods and Service Tax (GST). Orders will be processed in Australian Dollars (AUD) only and we do not accept payments in other currencies. We accept payment for goods via major credit cards or PayPal and all your information is securely transferred through an SSL encrypted connection provided by eWay. Goods will be shipped promptly once full payment is received. We reserve the right to change prices advertised on this website at any time.

AVAILABILITY AND BACK ORDERS

In some instances it may be that an item is listed as in stock when in fact, it is not. If this happens we will contact you within 24 hours to come to an agreement on offering you a refund, placing the item on backorder or replacing with a suitable alternative.

DELIVERIES IN AUSTRALIA

Orders are processed as quickly as possible, typically within 1-3 business days of placing your order. We use Australia Post and Couriers Please for small parcel (less then 15kg) deliveries throughout Australia, with the exception of larger orders such as our tents where we engage the services of a courier delivery service, usually Toll or TNT. Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA or regional areas. If you need an item urgently, please opt for Express Post at the checkout if this option is not available (i.e. on tents or free delivery over $200) then please email us for a quote ([email protected]).

All delivery costs are normally calculated at the checkout. If you are not at home to accept your delivery, then a card will be left and your parcel will be available for collection from your nearest Australia Post office. The same system applies to all courier deliveries. If you would like the courier to leave your package without signing, please ensure you leave this instruction when you checkout. If you choose to have an order left without a signature, Homecamp is not liable for any missing or damaged items.

INTERNATIONAL DELIVERIES

We use Australia Post, Sendle or Shippit for all deliveries to international destinations. Some items such as tents are not available for international shipping and you can contact us for quote. You should be aware that import duties, taxes and charges are not included in the item price or shipping charges. Please check with your local customs office to find out what these additional costs will be. If you have any questions regarding deliveries in Australia or internationally, please contact us at [email protected]

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