Customer info

Homecamp Terms & Conditions of Sale

Table of Contents

1. Introduction

1.1 About Us

Homecamp Pty Ltd (ABN 68 600 745 033) is registered in Victoria, Australia. These Terms govern your use of our website and the purchase of our products.

By placing an order with us, you agree to these Terms.

1.2 Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes are subject to the jurisdiction of the courts of Victoria.

2. Orders & Payment

2.1 Pricing

  • All prices are in Australian Dollars (AUD)
  • Prices include 10% GST where applicable
  • Prices may change without notice
  • Orders are processed in AUD only

2.2 Payment Methods

We accept:

  • Credit and debit cards (via Stripe)
  • PayPal
  • Afterpay

All payments are processed via secure SSL-encrypted systems.

2.3 Order Acceptance

Orders are confirmed once payment is received. Standard processing time is 1–3 business days, though this may vary during peak periods.

We reserve the right to cancel or decline orders where necessary (for example, pricing errors or stock availability). If we cancel your order, a full refund will be issued.

3. Shipping & Delivery

3.1 Shipping Providers

We use Australia Post, Shippit and specialist freight carriers for larger items such as tents.

3.2 Free Shipping

Free shipping is available on orders over $200 within mainland Australia (excluding WA, NT, Tasmania and remote areas).

  • Order value must exceed $200 after discounts
  • Bulky items may be excluded
  • Transit insurance is not included with free shipping

3.3 Delivery & Risk

Risk in goods passes to you upon confirmed delivery by the carrier.

If you select Authority To Leave (ATL):

  • Delivery may occur without signature
  • Responsibility transfers upon delivery confirmation
  • We are not liable for loss or theft after confirmed delivery

We recommend selecting signature-required delivery for high-value orders.

3.4 International Shipping

International shipping is available on selected products.

Customers are responsible for customs duties, import taxes and local charges. We are not responsible for delays caused by customs authorities.

4. Pre-Orders

4.1 Payment & Estimated Timeframes

Full payment is required at time of pre-order.

Estimated delivery windows may be up to 3 months and are subject to manufacturing and freight conditions. Dates provided are estimates only.

4.2 Cancellations

Pre-orders may be cancelled prior to dispatch for a full refund. Refunds are processed within 10 business days.

5. Returns, Exchanges & Refunds

Nothing in these Terms limits your rights under the Australian Consumer Law.

5.1 Faulty or Defective Products

If a product fails to meet consumer guarantees under the ACL, we will provide a repair, replacement or refund as required by law.

Natural variations in canvas, timber, leather and metal finishes are not considered faults.

5.2 Change of Mind Returns

Because our products are bulky and freight-intensive, change-of-mind returns are handled case-by-case.

If approved:

  • Request must be made within 14 days of delivery
  • Item must be unused and in resale condition
  • Item must be clean, fully dry and free of odours
  • All components and packaging must be included
  • Return freight is the customer’s responsibility
  • Original shipping charges are non-refundable

Approved returns are issued as a digital gift card valid for 12 months.

5.3 Tents & Large Items

Canvas tents and large items require additional care.

Tents that have been pitched outdoors or show signs of ground use are not eligible for change-of-mind return.

If an exchange is approved:

  • Return freight is at the customer’s cost
  • Transit risk remains with the customer until received and inspected
  • Any price difference and outbound freight must be paid before dispatch of replacement

We can assist with booking freight where needed.

5.4 Inspection

All returns are inspected upon arrival. If cleaning, repair or repacking is required to restore resale condition, reasonable costs may be deducted from any credit.

5.5 Sale Items

Sale items are final sale unless faulty under Australian Consumer Law.

5.6 Return Process

  1. Email [email protected] with your order number
  2. Await written return authorisation
  3. Ship with tracking and appropriate insurance
  4. Once inspected, credit or exchange will be processed within 10 business days

6. Customer Service & Disputes

We aim to resolve concerns promptly and fairly.

Email: [email protected]
Phone: +61 3 7037 0535

If you are not satisfied with an initial response, you may request management review.

7. Product Reviews & User Content

7.1 Reviews

Reviews should reflect genuine experience. We reserve the right to moderate inappropriate content.

7.2 User-Generated Content

By submitting or tagging content featuring our products, you grant us permission to use that content for marketing purposes unless you advise otherwise.

8. Privacy & Data Protection

We collect personal information to:

  • Process orders
  • Provide support
  • Improve our website
  • Send marketing communications (with consent)

We use secure systems and do not sell personal data. Information may be shared with service providers solely for fulfilment purposes.

9. Restricted Products – Axes & Knives

You must be 18 years or older to purchase restricted items and comply with local regulations. Proof of age may be required.

10. Website Accuracy & Availability

We strive for accuracy but reserve the right to correct errors, update information and adjust pricing where necessary.

11. Limitation of Liability

To the extent permitted by law, our liability is limited to the purchase price of the product.

Nothing in these Terms limits your rights under Australian Consumer Law.

12. Severability

If any provision is invalid, the remaining provisions remain in effect.