Orders & Shipping
Order Processing
Orders are processed as quickly as possible, typically within 1-3 business days of placement. However, during peak times, processing may take longer.
Pricing
All prices are listed in Australian Dollars (AUD) and include a 10% Goods and Services Tax (GST). Orders are processed in AUD, and we do not accept payments in other currencies. We accept payment via major credit cards (through Stripe), PayPal, and Afterpay. All your information is securely transferred through an SSL-encrypted connection.
Shipping
Goods will be shipped promptly once full payment is received. We reserve the right to change prices advertised on this website at any time.
Availability, Backorders, and Pre-orders
Stock Availability
In some instances, an item listed as ‘in stock’ may actually be out of stock. If this occurs, we will contact you as soon as possible to offer a refund, place the item on backorder, or provide a suitable alternative.
Pre-orders
Many of our items are imported or manufactured in limited quantities. You may have the opportunity to purchase a currently out-of-stock product on ‘pre-order’. Due to ongoing supply chain disruptions, we recommend pre-ordering to guarantee you will be first in line to receive the product when it comes back in stock. We will provide an estimated shipping date for pre-order products, but this is subject to change. We will keep you updated via email.
Shipping in Australia
Your total shipping charges will be automatically calculated during checkout. We use a combination of Australia Post and Shippit, a third-party logistics platform, allowing us to select carriers based on speed and price. For large orders, such as tents, we may use a specialist courier service. Delivery times vary, and we cannot guarantee delivery by a certain date. For urgent orders, please opt for Express Post at checkout or contact us at [email protected] for expedited courier options.
If you have a preferred carrier, please contact us at [email protected] or indicate this in the comments/notes section when placing your order.
Welcome Discount Offer
Receive a $15 discount on your full-price purchase when you use a unique promo code or welcome offer provided by Homecamp. Sign up for Homecamp communications through our relevant sign-up mechanism to qualify. This offer is valid for 30 days on orders greater than $80 and cannot be combined with other discounts or promotional offers. It is unique to each customer and can only be redeemed once.
Free Shipping
We offer free shipping on orders over $200 within Australia (excluding WA, NT, Tasmania, and some remote postcodes). To qualify, your order must be greater than $200 after any discounts or coupons are applied. This offer may be withdrawn or altered at any time and only applies to online orders for delivery. Free shipping is uninsured, and we offer no transit protection. Choose this option if delivery speed is not a priority and your premises are secure.
Authority To Leave (ATL)
In the payment section of the shopping cart, you will be prompted to select ATL (Authority To Leave). By selecting ATL, you authorize your parcel to be delivered and left at your chosen shipping address without requiring a signature or proof of delivery. The confirmation of delivery will be the courier driver’s record, and you accept any associated risks. Homecamp is not liable for missing or damaged items left without a signature unless otherwise required by law.
International Deliveries
We use Australia Post or a suitable alternative courier service for international deliveries. Some items, such as tents, are not available for international shipping at checkout and will require a quote. Please contact us at [email protected] for a quote. Check with your local customs office for any additional duties or taxes on importation.
Returns
Faulty Goods
If you receive a faulty item, we will offer a repair solution or replacement at our cost. Note that variations or marks that are naturally occurring in products made from natural materials like wood, canvas, and leather may not be considered faults.
Change of Mind
If an item is not what you expected, it may be returned for an exchange or credit under the following conditions:
- The item is returned in the same condition as received: unused, unworn, in brand new condition with packaging intact and original labels attached.
- A valid receipt is included.
- The item is returned within 14 days of receipt at your expense with a tracking number provided. Homecamp is not responsible for losses or damages incurred during return shipping.
If approved, a returns number and procedure will be provided. Exchanges may incur shipping charges. Credit notes will be issued as gift cards. Refunds may take up to 10 business days to complete.
Sale Items
We have a NO RETURN ON SALE ITEMS policy.
SMS Privacy Policy
Introduction
Our commitment to your privacy extends to all communication channels, including SMS. This SMS Privacy Policy outlines how we collect, use, and share your information in connection with our SMS marketing program.
Collection and Use of Information
When you opt-in to receive SMS messages from us, we collect your phone number and any other relevant information you provide. We use this information to send you updates, promotional offers, and other marketing communications related to our products and services.
SMS Abandoned Cart Disclosure
Our website uses cookies to track items you place in your shopping cart, including instances when your cart is abandoned. This information helps us determine when to send you cart reminder messages via SMS.
Third-Party Data Sharing
We are committed to protecting your privacy and ensuring that your SMS opt-in data and consent status are handled responsibly. We do not share your SMS opt-in data or consent status with any nonaffiliated third parties for non-service-related purposes. Any data sharing that occurs is strictly in compliance with applicable data privacy laws, including GDPR and CCPA.
Location Tracking and Location-Based Services
If our services involve location tracking or location-based services, we will fully disclose how this data is collected and used. We aim to use this information to enhance your experience with our services.
Access and Consent
Our SMS privacy policy is accessible from the opt-in method, such as our signup form. By opting in to receive SMS messages, you agree to the terms outlined in this policy.
Updates to This Policy
We may update this SMS Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this SMS Privacy Policy or our data practices, please contact us at [your contact information].
Disclaimer: Axes and Knives Purchase
Please note: You must be 18 years or older to purchase axes and knives in most Australian states and territories. It is the buyer’s responsibility to be aware of and comply with their state or territory’s laws and regulations regarding the purchase of axes and knives. Homecamp will not be liable for any false representation made by the buyer.
By participating on this website and purchasing axes or knives, you confirm that you are 18 years or older and understand the rules and regulations pertaining to axes and knives in your state or territory.
Terms & Conditions
This website is owned and operated by Homecamp. By purchasing from us, you agree to our terms and conditions. Please read them carefully before placing an order.
Privacy Policy
Any personal information you provide, including your name, address, telephone number, and email address, will not be released, sold, or rented to any entities or individuals outside of Homecamp.
For any questions or concerns, please contact us at [email protected].
